Return & Refund Policy

Effective Date: July 2026

At Midwest Prime Meats, we stand behind the quality of every order we deliver. Because our products are perishable, we have specific guidelines regarding returns and refunds.

Perishable Products

Due to food safety regulations, we are unable to accept returns of any meat or frozen food products once they have been delivered.

Please inspect your order immediately upon arrival.

Damaged or Incorrect Orders

If your order arrives damaged, thawed, missing items, or you receive the wrong products, please notify us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the products and packaging

If we determine the issue was due to our error or shipping damage, we may, at our discretion:

• Replace the affected product(s)
• Issue a partial refund
• Issue a full refund

Delivery Issues

Please ensure someone is available to receive your order during the scheduled delivery window when required.

Midwest Prime Meats is not responsible for products that are left unattended after delivery if the customer has requested contactless delivery or has approved a safe drop-off location.

Order Changes & Cancellations

Orders may be changed or canceled before they have been processed for fulfillment.

Once an order has entered processing or has been loaded for delivery, it can no longer be canceled or modified.

100% Satisfaction Guarantee

Your satisfaction is important to us. If there is ever a problem with the quality of your order, please contact us within 24 hours. We will review every situation individually and work with you to make it right whenever possible.

This strikes a good balance: it protects your business from abuse while giving legitimate customers confidence to order.